Property Asset Management - Wokingham Borough Council

Challenge

Vail Williams was appointed by Wokingham Borough Council following a competitive tender to manage an 18-asset portfolio of properties. Included within this was Bush Walk, a partially listed retail parade situated in a designated conservation area in Wokingham.

The building had reached a critical stage, requiring extensive fabric repairs, however, its listed status and location proved complex in terms of compliance, planning approvals, and its long-term maintenance strategy.

How we helped

• Working alongside the Council, our asset management team and in-house building surveyors, developed a tailored Planned Preventative Maintenance (PPM) schedule for the property.
• This provided a clear framework for addressing maintenance liabilities and supported informed budget planning.
• Year one focused on visual uplift, with landlord-funded shopfront enhancements to improve the street scene and reflect conservation requirements.
• Subsequent phases were programmed, with costs to be recovered through service charge, ensuring fair and transparent apportionment.

Result

• Throughout the process, our asset managers have taken a lead role in coordinating contractors, securing statutory compliance, and engaging tenants to manage expectations and minimise disruption.
• This structured and collaborative approach has safeguarded the long-term condition and value of Bush Walk to Wokingham Borough Council, whilst delivering meaningful, visible improvements to the local environment.
• Thanks to the performance of our team, the initial three-year contract was extended by a further two years.