Challenge

EMED Group was awarded a 10-year contract by the NHS to deliver non-emergency patient transport services across a wide geography covering Buckinghamshire, Oxfordshire, Berkshire West and Frimley Integrated Care Systems.

To mobilise the service effectively from day one, EMED needed to rapidly secure a network of operational bases. Vail Williams was appointed as their strategic property advisor, delivering a fully integrated occupier advisory solution.

How we helped
  • Worked closely with EMED to ensure property decisions directly supported frontline services and patient outcomes.
  • Developed a strategic regional property strategy to optimise EMED’s coverage, accessibility and response times.
  • Identified, negotiated and secured seven properties across key locations within a tight timeframe.
  • Delivered comprehensive occupier advice including agency and lease negotiations, building consultancy and technical due diligence and business rates mitigation.
  • Leveraged strong market knowledge and relationships to overcome transactional, logistical and timescale challenges.

We tasked Vail Williams with sourcing and securing suitable, accessible, flexible and cost-effective premises to service our new patient transport contract across a swathe of the central south region. The hard yards put in by Geoff and the team have enabled us to deliver improvements to the patient transport system for NHS BOB and NHS Frimley and offer the best possible service for patients.”

Darren Henderson, Head of Procurement and Contracts, EMED Group.

Result
  • Secured a seven-site operational portfolio totalling 78,000 sq ft, strategically located across the central south spanning Aylesbury, Farnborough, Slough, Abingdon, Reading, Wheatley (Oxford) and Banbury
  • Ensured optimal geographic coverage, strong connectivity and operational efficiency, enabling successful mobilisation of EMED’s NHS contracts on schedule.
  • Delivered a robust, scalable regional property platform to support service delivery, resulting in improved patient access and response times across the central south.
  • Delivered cost-effective, flexible premises supporting long-term operational resilience for EMED into the future.